Amazon expanded its Health AI assistant to Amazon.com and the Amazon app on Tuesday, making the agentic health tool available to all U.S. customers for the first time. It was previously exclusive to members of One Medical, the primary care company Amazon acquired for $3.9 billion in 2023.

What It Does

Health AI is designed as a personalized, action-taking health agent. With user permission, it connects to the Health Information Exchange — the nationwide system for sharing patient medical records — to access lab results, diagnoses, and clinical notes. From there, it can explain findings, suggest next steps, manage prescription renewals, and book appointments with One Medical providers.

Users without medical records connected can still ask general health questions. No Prime membership is required to access the basic service.

Prime Perk

As an introductory offer, eligible U.S. Prime members who use Health AI receive up to five free direct-message consultations with a One Medical provider for more than 30 common conditions — cold and flu, UTIs, allergies, erectile dysfunction, hair loss, and others. Amazon values that at up to $145.

Privacy and Competition

Amazon says all interactions occur within a HIPAA-compliant environment with encryption and strict access controls. The company trains Health AI on "abstracted patterns" without directly identifying patient information — though it hasn't detailed specifics of its encryption approach.

The move puts Amazon squarely in competition with OpenAI's ChatGPT Health, launched in January, and Anthropic's Claude for Healthcare, announced the same month. All three are racing to embed AI agents into one of the most sensitive and high-value sectors of consumer tech.

Users can sign up at amazon.com/health-ai.